Free shipping on orders over $120

FAQs

How much does shipping cost?

Within Australia

We offer Free Shipping for all orders over $100.

Orders under $100 have a flat $10 shipping rate.

Need it in a hurry? Select our Express option and we will ship it same day, using Express Post. A $15 fee applies.

International orders

We offer Free Shipping for all orders over $200.

Orders under $200 have a flat $25 (AUD) shipping rate.

*Any Duties and Taxes payable on International Orders are the responsibility of the recipient and Royal Caddie has no control over import fees.

 

How do I track the delivery of my order?

Once your order has left our RC HQ in Melbourne, we will send you your Australia Post tracking details to allow you to keep track of the delivery status of your order.

 

How do I return or exchange my order?

We want you to love your new RC merch! However if not, requests for exchange must be made within 14 days of receiving your order via email to hello@royalcaddie.com.au 

Returns will only be accepted if items are returned unworn, with the original purchase tags attached and in the condition that they were received. Items can be exchanged, or an online store credit will be given.

The shipping cost to return an item is payable by the customer.

 

Faulty items?

Oh no! We inspect each and every product before mailing it out to you, however if something is not quite right please reach out to our team at hello@royalcaddie.com.au and we will discuss replacement or refund options.

Please note that we may require the item to be sent back to RC HQ, if this is the case, RC will cover the cost of return post.

 

How can I contact customer service?

Please feel free to reach out to us via our Contact Us page, or drop us an email at hello@royalcaddie.com.au

 

Wholesale opportunities

For any wholesale enquiries, please contact us at hello@royalcaddie.com.au